NEW - User Adoption Consulting Services
Traveling Coaches now offers consulting services to plan for and increase user adoption of new technology. Law firms are engaging Traveling Coaches to consult with them on plans for developing a rollout communication and marketing strategy; leveraging user surveys, interviews and focus groups to analyze learner needs; and establishing inventive learning plans and targeted support strategies. Since 1995, the legal industry has looked to Traveling Coaches for best in class training services and learning content. Now, we’re going a step further by offering these strategic consulting services around change management and user adoption. Give us a call to discuss!
User Training
Instructor-led, hands-on training is our specialty. Whether you are
upgrading your existing software or deploying an entirely new system,
Traveling Coaches will provide custom, on-site training classes for your
users. Our training classes are tailored to meet the unique needs of each
audience, be it a group of lawyers, legal secretaries, paralegals or
administrative staff. Our outlines are proven and our trainers are the best
in the industry at communicating technology changes to legal users.
Floor Support
Once formal classroom training is complete, our Coaches walk the floor to
answer questions, demonstrate specific application functions, and provide
one-on-one application support as needed. This support is especially useful
during the first few days following implementation when your staff must use
their new technology to get their job done while meeting the normal
day-to-day deadlines.
WOW! Sessions
These hands-off events are designed to "sell the technology" to your user
community prior to implementation. Change is often met with
apprehension, and these demonstrations are designed specifically to
alleviate apprehension. Once they understand the "why" and the "what's in it for me," along with technology preview, your lawyers and staff will be more open to the change in technology.
Lawyer Coaching
We understand how difficult it is to get lawyers to take time out of their
schedules to attend training. Our lawyer briefing sessions are short, modular programs designed with their specific needs in mind. These
sessions focus on the essential features and tasks that lawyers need to
know when they sit down at their computer. Lawyer classes are often
scheduled after-hours, that is evenings and/or weekends, to allow and
encourage greater lawyer participation.
Help Desk
Our years of experience with applications and the systems upon which they
run, coupled with expert communication skills, make Traveling Coaches an
excellent partner to assist with your Help Desk functions. Traveling Coaches provides a wide
range of Help Desk and support services including temporary staffing, help
desk training, staff and procedure audits, performance evaluations, and
second level application support.
"Kudos for providing us with extraordinary training and support during our
rollout! Traveling Coaches trainers are flexible, knowledgable and accept
each task with a smile. They received glowing remarks from some of our
toughest attorneys and assistants!"
Kathy Defino
Manager, Application Support
K&L Gates, LLP
"I can't thank Traveling Coaches enough for helping pull our training
project together so quickly. The timing was critical and everything went
absolutely perfect. The trainers were great at hitting the highlights and
providing the exact overview and real business scenarios our users needed to
become excited about the new technology."
Candy White
Sr. Practice Support Specialist
Hunton & Williams