User Support
Recognizing that training needs differ from client to client and project to project, Traveling Coaches has developed a virtual catalog of training and user support services designed to meet those varying needs. These products target specific audiences, offer a variety of formats, and serve to meet specific requirements before or after the core training. These training formats allow our clients to tailor not only the content of their training program, but the format in which it is presented based on audience, timing and other factors. The following products are listed "chronologically," as they would typically be offered throughout an extensive training program.
Floor Support
Once formal classroom training is complete, our Coaches walk the floor to answer questions, demonstrate specific application functions, and provide one-on-one application support as needed. This support is especially useful during the first few days following implementation when your staff must use their new technology to get their job done and meet the normal day-to-day deadlines.
Attorney Coaching
We understand how difficult it is to get attorneys to take time out of their schedules to attend training. Our attorney briefing sessions are therefore short, modular programs designed with their specific needs in mind. These sessions focus on the essential features and tasks that attorneys need to know when they sit down at their computer. Attorney classes are often scheduled after-hours, that is evenings and/or weekends, to allow and encourage greater attorney participation.
Help Desk
Our years of experience with applications and the systems upon which they run, coupled with expert communication skills, make Traveling Coaches an excellent partner to assist with your Help Desk functions.
Traveling Coaches provides a wide range of Help Desk and support services including temporary staffing, help desk training, staff and procedure audits, performance evaluations, and second level application support.
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Dallas, TX 75201
