Has your firm just implemented a matter-centric document management system (DMS)? Frontline support can expect most questions to involve how to find content. It all starts with asking "What's the matter?"
Mastery of leadership requires the ability to identify, understand and inhabit the correct form of leadership that a situation requires. Volunteering gives women an amazing opportunity to flex and develop these skills. Hear what Gina Buser and a panel of women leaders had to say about embracing the opportunity to grow through volunteering, while retaining your integrity and dignity and growing your leadership strength and presence.
In this episode of our podcast A Change Ahead, two Traveling Coaches consultants, Kenny Leckie and Kevin Patterson, talk about the ways IT, support staff and technology enthusiasts can utilize sandboxing: an upcoming feature in the new version of Windows. Learn how sandboxing can be used to safely test things directly from your computer without worrying about affecting your computer.
The world today is data-driven, and everywhere you turn you’re reminded that you need to be utilizing data to build your business case, to evaluate your options, to make decisions. People make it sound so easy! But if it isn’t a part of your daily routine already, where do you begin? It’s as simple as going back to the lessons of your youth when you first learned about the scientific method.
What happens if someone on the frontline support team doesn’t know an answer or mistakenly gives the wrong answer? What if no one follows up with a customer about their issue? The entire IT team can be immediately discredited. Here are some tips to ensure your frontline support team is set up for success for your next big rollout.
There’s a lot of talk about “design thinking,” but if you’re a trainer and not an instructional designer, you might think "so what"? Using science and psychology to understand how design touches and influences each of us daily can increase your success in the training room. Did you miss our webinar on this topic? Here’s the recording!
What is the value of your learning programs? I’m talking about onboarding, security awareness, technology training, professional development — all of it. Transform your learning programs from those made for “develop and deliver” to those that drive performance, solve a problem, increase adoption or increase efficiency. Accomplish this by establishing metrics that matter.
In the first episode of our podcast A Change Ahead, Carolyn Humpherys, Learning & Change Management Consultant at Traveling Coaches, talks about starting a new year with a new focus on ways to improve communication across diverse groups, specifically millenials and different cultures, along with new communication trends. Carolyn lays out her plan and discusses resources she looks to for inspiration.