What happens if someone on the frontline support team doesn’t know an answer or mistakenly gives the wrong answer? What if no one follows up with a customer about their issue? The entire IT team can be immediately discredited. Here are some tips to ensure your frontline support team is set up for success for your next big rollout.
There’s a lot of talk about “design thinking,” but if you’re a trainer and not an instructional designer, you might think "so what"? Using science and psychology to understand how design touches and influences each of us daily can increase your success in the training room. Did you miss our webinar on this topic? Here’s the recording!
What is the value of your learning programs? I’m talking about onboarding, security awareness, technology training, professional development — all of it. Transform your learning programs from those made for “develop and deliver” to those that drive performance, solve a problem, increase adoption or increase efficiency. Accomplish this by establishing metrics that matter.
Kenny Leckie and Eileen Whitaker spent a morning in New York with the Professional Legal Trainers Group (PLTG), discussing how to train and support a Windows 10/Office 2016 migration. The tech-fair style format allowed participants to engage in discussions centered on six key areas, and these were the top takeaways.
For years, trainers have watched as interest declined in traditional approaches to technology training. Confronted with a changing job market, many still struggle to find their way on a new path. Key skills are required for trainers to increase their value, deliver programs with more impact and engage the modern learner.