The world today is data-driven, and everywhere you turn you’re reminded that you need to be utilizing data to build your business case, to evaluate your options, to make decisions. People make it sound so easy! But if it isn’t a part of your daily routine already, where do you begin? It’s as simple as going back to the lessons of your youth when you first learned about the scientific method.
What happens if someone on the frontline support team doesn’t know an answer or mistakenly gives the wrong answer? What if no one follows up with a customer about their issue? The entire IT team can be immediately discredited. Here are some tips to ensure your frontline support team is set up for success for your next big rollout.