Published Articles

Measure What Matters

Measure What Matters

What is the value of your learning programs? I’m talking about onboarding, security awareness, technology training, professional development — all of it. Transform your learning programs from those made for “develop and deliver” to those that drive performance, solve a problem, increase adoption or increase efficiency. Accomplish this by establishing metrics that matter.

The Verdict: What Tech Adoption Tip Would Earn You the Prize?

The Verdict: What Tech Adoption Tip Would Earn You the Prize?

A big Silicon Valley law firm wants to teach old lawyers new tech tricks and is willing to pay big bucks for it! What tech adoption tip would earn you that prize? See what eight experts have to say about persuading lawyers and law firms to embrace technological change.

Teaming Up: Adopting New Approaches for Today's Legal Secretary

Teaming Up: Adopting New Approaches for Today's Legal Secretary

The role of the legal secretary has changed dramatically in recent years. As attorneys have become more self-sufficient and client demands for efficiency have increased, firms have adopted alternative secretarial models. Joe Buser is quoted in this article by Mary Kate Sheridan.

Keeping Your Data Safe Through US Customs

Keeping Your Data Safe Through US Customs

Are you familiar with the "broad reach exception" of the U.S. Customs and Border Protection (CBP)? The CBP operates under the Department of Homeland Security (DHS), which has given the CBP an exception from the rule requiring probable cause or a warrant before engaging in searches or seizure at international borders and international airports. Find out why you should care.

Your Recipe for a Delectable Security Awareness Program

Your Recipe for a Delectable Security Awareness Program

Looking for the recipe for a successful security awareness program? One that promotes behavior change? Make people your core ingredient, and then steep the program in Traveling Coaches’ secret sauce: a blend of sponsorship, coalitions, relevance, metrics, media, marketing and perspective.

5 Things You Might Not Think Your Lawyers Need To Know…But They Do!

5 Things You Might Not Think Your Lawyers Need To Know…But They Do!

We all know there are “must-have” skills that every lawyer needs in their toolkit. Just as legal workflows continue to evolve, so too have the skills lawyers need to succeed. Lawyers face new challenges as technology advancements change both the business and practice of law. From understanding the ethical obligations of information security and data privacy to business communications and social media, lawyers today more closely resemble Steve Jobs than Atticus Finch. Even if they do not yet realize it, here are five skills lawyers need to succeed:

DARE To Revolutionize the Role of Traditional Trainers

DARE To Revolutionize the Role of Traditional Trainers

For years, trainers have watched as interest declined in traditional approaches to technology training. Confronted with a changing job market, many still struggle to find their way on a new path. Key skills are required for trainers to increase their value, deliver programs with more impact and engage the modern learner.

Data Privacy: The Next Big Training Initiative You Need to Tackle

Data Privacy: The Next Big Training Initiative You Need to Tackle

In the age of Panama Papers, WikiLeaks and near-daily news stories of data breaches and hacks, law firms understand they must take measures to ensure information security is a priority. From technological safeguards to employee education programs, most law firms have implemented information security strategies to help protect their firm and client data from outside threats. However, there is another challenge looming on the horizon: data privacy.

Office 365 Group: Is It a Team Collaboration Game-Changer?

Office 365 Group: Is It a Team Collaboration Game-Changer?

There is a continuous need for lawyers and non-lawyers to work together within a firm to get things done. The need to bring people together that are distributed across various locations is the new normal, and it's a challenge. With Office 365 Groups, this challenge gets a lot easier.