Press Release

Packaged Success Transforms User Adoption for Small Firms Implementing iManage Work 10

CHICAGO, DALLAS, ST. LOUIS – February 28, 2019 – Packaged Success, an offering designed to ensure user adoption of iManage Work 10 is now available for firms with less than 100 users. Olenick, Traveling Coaches, and Intelliteach launched Packaged Success after working closely with iManage to understand and address the user adoption pain points that impact small firms. Consistent and efficient deployment, effective change management and training, and 24/7 post-implementation support are implementation facets that many firms have difficulty supporting.

“Our vision for the partner community has always been to help customers fully realize and adopt the benefits of the iManage platform. We are very excited to see partners within our community combining their expertise to provide innovative solutions that solve common challenges for small firms. Having a package that integrates with our implementation partners allows our customers to have a seamless path from purchase to well-adopted, satisfied users. I have no doubt that Packaged Success will be a game changer for those small firms that need additional support with desktop deployment and testing, training, and support.” Says Dean Leung, Chief Customer Success Officer at iManage.

Many small firms experience resource challenges when manually deploying iManage to every device, delivering training and communication materials, and providing the additional support users require during initial rollouts. Packaged Success brings together award-winning expertise to all of these areas for a streamlined experience at a low, fixed price. Olenick packages iManage and integrated applications, tests the application integration, deploys the upgrade, and verifies deployment success. Traveling Coaches provides world-class Work 10 user adoption materials and training. Intelliteach provides fast, reliable, accurate responses to users’ support needs 24/7. Combined, these three partners ensure widespread adoption, a return on your technology investment, and overall project success.

To learn more about Packaged Success, download the white paper, “Nail it! DMS Success with the Best Deployment, Training, and Support” or register for the ILTA Product Briefing Webinar taking place on Friday, March 22nd at 11am Central Time.

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For more information, please contact: 
Traveling Coaches - Gina Buser | gbuser@travelingcoaches.com | 214.665.0200 

Olenick - Scott Christensen | schristensen@olenick.com | 312.296.2547

Intelliteach - Craig Friedl | cfriedl@intelliteach.com | 404.591.7727

Traveling Coaches LegalMind 3.0 Enables Continuous Learning in Law Firms

DALLAS – February 14, 2019 – Traveling Coaches announced the newest version of the LegalMind® continuous learning solution. LegalMind 3.0 introduces a modern and intuitive interface with new capabilities to streamline employee onboarding, manage skill assessments and automate compliance verification.

A longstanding challenge we’re trying to address with LegalMind 3.0 is the disconnect among the various departments in a law firm that have learning and development goals. They need a way to track and report on continuing education and compliance. They need one place where people go when they ask themselves ‘How do I…?’ LegalMind is that place.
— Gina Buser, Founder and CEO of Traveling Coaches

An award-winning innovator in the areas of user adoption and learning development, Traveling Coaches has long been the strategic partner for law firms seeking to increase the return on their technology investments. Launched in 2016, LegalMind is the company’s continuous learning solution featuring a variety of legal-specific content and formats to enable people to learn the way they learn best – when, where and how they want. After nearly two years of research, focus groups, live demonstrations and other information gathering, the solution has been retooled and reborn as LegalMind 3.0.

“We’re proud to bring this new version of LegalMind to market. We’ve been developing micro-learning and are excited about the possibilities of things like gamification, announcements and dashboards to enhance the learning experience,” said Cindy Mitchell, Director of Product Development at Traveling Coaches. “Today’s learner has high expectations for finding exactly what they need quickly and easily ─ think of something similar to YouTube. LegalMind 3.0 has received tremendous feedback from focus groups and existing clients about the intuitive user interface and advanced administrative capabilities.”

LegalMind includes over 3,000 courses that can be combined into blended learning experiences consisting of videos, quick-step cards, knowledge checks, in-person and virtual courses, and simulations. Subjects range from communication to business development, client service delivery to problem-solving, and professional development to legal-specific technology. Learning plan templates for employee onboarding, skills gap mitigation and security awareness compliance make it possible to present consistent, compelling and effective learning programs to staff and lawyers alike.

LegalMind 3.0 increases learner engagement by introducing gamification with points, credits, badges, leaderboards and certificates. By making learning not only short, but also fun, LegalMind encourages continuous improvement and rewards personal development.  

Reporting has also been enhanced in the newest version of LegalMind. Human Resources, Information Security, Professional Development, supervisors and other stakeholders have access to dashboards and reports to manage talent development, track compliance and analyze skill development programs. A new mobile app enables learners to stay connected from trains, planes and automobiles.

Gina Buser, founder and CEO of Traveling Coaches, said, “A longstanding challenge we’re trying to address with LegalMind 3.0 is the disconnect among the various departments in a law firm that have learning and development goals. They need a way to track and report on continuing education and compliance. They need one place where people go when they ask themselves ‘How do I…?’ LegalMind is that place.”

About Traveling Coaches
Traveling Coaches is the legal industry’s most experienced and preferred partner for change management, user adoption, security awareness, training and other disciplines related to talent development. A women-led organization, Traveling Coaches has won many awards, including five Distinguished Peer Awards for Innovative Consultant (2018, 2016, 2012), Innovative Solution Provider (2013) and Innovative Thought Leader (2012) from the International Legal Technology Association. Since 1995, Traveling Coaches has partnered with over 1,000 law firms and corporate legal departments – including UK Magic Circle firms and 87 of the Am Law 100 – to improve user adoption of new technologies and processes through proven change management and user experience programs. Traveling Coaches offers innovative solutions such as the award-winning OnGuard Security Awareness Program, LegalMind Continuous Learning Solution, Springboard Elevated Learning Program, training services, and iManage and NetDocuments services.  

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For more information, please contact: 
Kristy Nowell

Duane Morris Partners with Traveling Coaches for Office 2016 Training

DALLAS – August 1, 2016 – Traveling Coaches, the legal industry experts at gaining user adoption of technology, today announced that Philadelphia-based Duane Morris, LLP purchased the popular Office 2016 User Adoption Materials to ensure rapid and complete user adoption of Microsoft Windows 10 and Office 2016.

“We purchased the Office 2016 User Adoption Materials to expedite our IT staff learning process, which allows our trainers to focus on understanding the new environment without the distraction of writing course materials. This provides an immediate benefit to the training group and eventually, the Firm,” said Michael Rivera, Manager, Technical Education & Client Support Services for Duane Morris. 

Based on Traveling Coaches’ award-winning best practices for user adoption of complex technology, the Office 2016 User Adoption Materials are a collection of communications, marketing, pre-learning, classroom and floor support tools which are legal-specific and delivered in soft copy for easy customization by law firms. Duane Morris staff will customize the materials and communication pieces to fit the specifics of the project, saving Duane Morris significant time and cost associated with the development of these tools from scratch.

“We are excited to again partner with our friends at Duane Morris as we have so many times in the past,” added Gina Buser, Chief Executive Officer for Traveling Coaches. “We always enjoy working with a firm at the forefront of new technologies like Windows 10 and Office 2016.”

Based on their ILTA award-winning user adoption methodology, Traveling Coaches has produced User Adoption Materials for previous versions of Microsoft Office as well as NetDocuments.

“We purchased Traveling Coaches Adoption Kits for previous desktop rollouts. Our ten year relationship speaks to a sense of comfort knowing that the materials and user references are of the highest standards allowing us a quick upstart and greater flexibility,” added Rivera.

To learn more about Traveling Coaches and the company’s legal-specific products and services, visit www.travelingcoaches.com

About Traveling Coaches

Traveling Coaches help law firms successfully navigate mission critical change and ensure lawyers and the staff who support them embrace new products, processes and policies. We are the legal industry’s foremost partner for learning and development and the first company awarded Thought Leader of the Year, Consultant of the Year and Innovative Solution Provider by the International Legal Technology Association. Since 1995, we have partnered with over 1,000 law firms and corporate legal departments including UK Magic Circle firms and 78 of the Am Law 100 to increase return on investments through our proven change management and user adoption programs. We work with firms of all sizes and geographies offering innovative solutions such as our award-winning OnGuard Security Awareness Program, LegalMind Personal Learning Portal, Springboard Elevated Learning Program, Certified Legal Trainer Program, and world class training and change management services. To learn more about these and other solutions, visit www.travelingcoaches.com.

About Duane Morris

Evolving from a partnership of prominent lawyers in Philadelphia a century ago, Duane Morris' modern organization stretches from the U.S. to Europe and the Middle East, and now across Asia. Throughout this global expansion, Duane Morris has remained committed to preserving its collegial, collaborative culture that has attracted many talented attorneys. The firm's leadership, and outside observers like the Harvard Business School, believe this culture is truly unique among large law firms, and helps account for the firm continuing to prosper throughout changing economic and industry conditions.

Traveling Coaches Champions National Cyber Security Awareness Month with Thought Leadership

DALLAS – October 14, 2015 – Traveling Coaches, the legal industry’s user adoption experts, today announced partnership with the National Cyber Security Alliance (NCSA) and the Department of Homeland Security as a Champion for National Cyber Security Awareness Month (NCSAM) 2015. Traveling Coaches adds legal to a growing global effort among colleges and universities, businesses, government agencies, associations, nonprofit organizations and individuals to promote online security awareness. Acknowledged experts in law firm information security, Traveling Coaches will champion NCSAM 2015with a five-part blog series, an information security webinar, a free security self-assessment, and loads of tips, best practices, stats, and more via publications and social media.

Celebrated every October, National Cyber Security Awareness Month was created as a collaborative effort between government and industry to ensure everyone has the resources needed to stay safe and secure online. As an official Champion, Traveling Coaches is recognized for its commitment to cybersecurity, online safety, and helping law firms create a culture of security.

“National Cyber Security Awareness Month presents a perfect opportunity for law firms to initiate a dialog with their employees about the part everyone plays in information security efforts”, said Julia Montgomery, Traveling Coaches Senior Change Management Consultant. “For those firms that have already begun that dialog, it’s a great time to ask ‘What else can we do?’ Social engineering tests, town hall meetings, even friendly competitions to identify security gaps at the firm – National Cyber Security Awareness Month is a great framework for these conversations, and serves as a reminder that this is a serious issue for all of us.”

Traveling Coaches was recognized by the International Legal Technology Association (ILTA) with the 2013 Innovative Solution Provider of the Year award for extensive foresight and innovation represented in the OnGuard Security Awareness Program. Used by more than 85,000 lawyers and staff, OnGuard is the only legal specific, programmatic approach to law firm information security. Designed by and for law firms, OnGuard leverages Traveling Coaches’ expertise in user adoption and change management and incorporates strategic consulting with live awareness events, online content, awareness commercials, posters, emails, assessments and reference tools. Members receive a steady dose of relevant, engaging and effective messages that not only heighten awareness, they create and sustain measurable changes in behavior.

OnGuard is also a comprehensive collection of services and tools which elevate firms from mere compliance to a truly proactive information security posture. A veteran team of CISSAs, CISSOs, programmers, ethical hackers, consultants, communicators, educators, project managers and even Virtual Information Security Officers with security experience in banking, healthcare and energy provide law firms with insight into the regulations under which their clients operate.  OnGuard firms know what, why and where their clients look and how to surpass their audits. 

“What started as an information security awareness program has now expanded to include myriad security compliance services for law firms”, said Brad Garland Traveling Coaches OnGuard Security Strategist. “We now partner with firms to assess risk, test their systems and their people, and help craft the best information security strategies."

To learn more about Traveling Coaches and the company’s legal-specific products and services, visit www.travelingcoaches.com

About Traveling Coaches

Celebrating two decades of service, Traveling Coaches is the legal industry’s foremost partner for learning and development and the first company awarded Thought Leader of the YearConsultant of the Year and Innovative Solution Provider by the International Legal Technology Association. Since 1995, we have partnered with over 1,000 law firms and corporate legal departments including UK Magic Circle firms and 74 of the Am Law 100 to increase return on investments through our proven change management and user experience programs. We work with firms of all sizes and geographies offering innovative solutions such as our award-winning OnGuard Security Awareness Program; revolutionary LegalMind Personal Learning Portal; our newly introduced Springboard Elevated Learning Program; and world class training and change management services. To learn more about these and other solutions, visit www.travelingcoaches.com.

OnGuard Security Awareness Program, LegalMind Personal Learning Portal and Springboard Elevated Learning Program are registered trademarks of Traveling Coaches, Inc.

For more information about National Cyber Security Awareness Month, the NCASM Champions program and how to participate in NCASM activities, visit https://www.staysafeonline.org/ncsam/. You can follow and use the hashtag #cyberaware through the month.

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Traveling Coaches Offers Hosted Version of OnGuard Security Awareness Program

DALLAS – September 1, 2015 – Traveling Coaches, the legal industry’s foremost partner for learning and development, today announced hosting services for the award-winning OnGuard Security Awareness Program. As part of the fully-managed LegalMind personal learning portal, lawyers and staff can now access content and complete assessments anytime, anywhere from any mobile device or desktop platform.

OnGuard has experienced incredible growth and is now used by 78 firms and over 83,000 lawyers and their staff. OnGuard is the first and only programmatic approach to law firm information security and one of the reasons Traveling Coaches was named ILTA 2013 Innovative Solution Provider. Based on proven change management methodology, OnGuard leverages a mixture of strategic planning, communications and education tools to create awareness, encourage participation and reinforce behaviors that promote information security best practices. Short, legal-specific online modules, CLE accredited Employee Awareness Sessions, engaging posters and imagery, informative commercials, plus a variety of collateral and tip sheets combine to heighten awareness of cyber threats at work, at home and on the road. “Occasional or annual, training might fulfill a compliance obligation, but it doesn’t deliver what law firm clients arereally looking for – which is behavior change among their employees to help ensure their data and their reputation are protected.”, said Julia Montgomery, Senior Change Management Consultant at Traveling Coaches. “OnGuard’s combination of strategic planning, communications, education and reinforcement is based on sound change management methodologies which is the way to create and sustain a culture of security.”

Beyond awareness, OnGuard was recently expanded to include a full menu of information security assessment, testing and risk mitigation services. A team of accredited information security consultants, engineers, programmers and ethical hackers conduct risk assessments, penetration tests and social engineering attempts to prepare firms for more strenuous client audits and certifications. For firms lacking a full-time veteran security director, the Virtual Information Security Officer is an affordable alternative.

To learn more about Traveling Coaches and the company’s legal-specific products and services, visit www.travelingcoaches.com

About Traveling Coaches

Traveling Coaches is the legal industry’s most experienced and preferred partner for training and user adoption and the only the only company awarded Thought Leader of the Year, Consultant of the Year and Innovative Solution Provider by the International Legal Technology Association. Since 1995, we have partnered with over 1,000 law firms and corporate legal departments including UK Magic Circle firms and 74 of the Am Law 100 to increase return on investments through our proven change management and user experience programs. We work with firms of all sizes and geographies offering innovative solutions such as: our award-winning OnGuard Security Awareness Program; revolutionary LegalMind Personal Learning Portal; our newly introduced Springboard Elevated Learning Program; and world class change management and training services. To learn more about these and other solutions, visit www.travelingcoaches.com.

CLASS, CLASSe, OnGuard, LegalMind Personal Learning Portal and Springboard Elevated Learning Programs are registered trademarks of Traveling Coaches, Inc.

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Law Firms Flocking to Traveling Coaches’ LegalMind

DALLAS – August 31, 2015 – Traveling Coaches, the legal industry’s foremost partner for learning and development, announced 13 firms have purchased LegalMind since its launch in June. LegalMind is the fully managed learning portal that encourages legal professionals to increase their skills and build new competencies through a truly personalized learning experience.

“We interviewed partners, associates, secretaries, paralegals as well as HR and PD directors and knew there was demand”, said Cindy Mitchell, Manager of Product Development at Traveling Coaches. “What we didn’t expect was to add a new firm each week!”

LegalMind is built upon the latest learning theories and technologies to surface relevant information based on individual roles, goals, and learning styles. From a single Google-like search, lawyers and staff can access video tutorials, scenario-based self-study, tip sheets, knowledge checks and virtual classes on subjects ranging from technology to soft skills to professional development. All from any device, any time and from any place in the world.

LegalMind leverages a variety of technologies to deliver legal-specific training and performance support in the manner 21st century leaners expect. The combination of deep tagging, extensive indexing, video compression and responsive design deliver learning assets to a tablet or mobile phone as easily as to a desktop. Similar to effective talent development tools used by Fortune 500 companies, LegalMind is the single content source for all learning in the law firm.

To learn more about Traveling Coaches and the company’s legal-specific products and services, visit www.travelingcoaches.com.

About Traveling Coaches

Traveling Coaches is the legal industry’s most experienced and preferred partner for training and user adoption and the only the only company awarded Thought Leader of the Year, Consultant of the Year and Innovative Solution Provider by the International Legal Technology Association. Since 1995, we have partnered with over 1,000 law firms and corporate legal departments including UK Magic Circle firms and 74 of the Am Law 100 to increase return on investments through our proven change management and user experience programs. We work with firms of all sizes and geographies offering innovative solutions such as: our award-winning OnGuard Security Awareness Program; revolutionary LegalMind Personal Learning Portal; our newly introduced Springboard Elevated Learning Program; and world class change management and training services. To learn more about these and other solutions, visit www.travelingcoaches.com.

CLASS, CLASSe, OnGuard Security Awareness Program, LegalMind Personal Learning Portal and Springboard Elevated Learning Programs are registered trademarks of Traveling Coaches, Inc.

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Traveling Coaches’ Springboard Propels Law Firm Training to New Heights

DALLAS – August 19, 2015 – Traveling Coaches, the legal industry’s foremost partner for learning and development, today announced the launch of their newest product – Springboard, a suite of consulting and talent development services designed to help law firm training managers and trainers transform their firms’ learning programs and develop new individual professional skills. 

Springboard brings best-in-class standards and award-winning expertise to law firms looking to elevate their internal training departments to work more effectively while delivering increased value to firm partners and employees. “Springboard provides a multi-tiered offering for boosting law firms’ training competencies at the program, leadership, team and individual trainer levels”, said Mike Sweeney, Senior Learning Consultant with Traveling Coaches.

Based on twenty years of successful projects with over 1,000 law firms and corporate legal departments and delivered by an award-winning team of consultants, Springboard is the distillation of a broad spectrum of research on effective adult education and efficient training delivery. 

The foundation of the program is the Traveling Coaches Legal Trainer Certification Program. This one-of-a-kind, six-week blended learning experience is legal-specific and designed to help law firm trainers develop skills to match current best-in-class standards for adult learning in a law firm environment.

At the other end of the spectrum is a comprehensive program review and recommendations to elevate a firm’s learning program to 21stcentury standards. The Springboard learning maturity scorecard uses a measurement-based approach to identify areas for program improvement based on your firm strategy and our best-in-class standards for efficiency and effectiveness.

Depending on the size of the learning organization, there are also Springboard coaching programs for law firm training managers who are looking for guidance as they plan new learning initiatives or shore up gaps in their current programs. Springboard training team development services are available to training departments who would benefit from improved alignment, consistency and collaboration across the team.

“Springboard is the culmination of months of hard work and collaboration between our consultants and a group of very gifted and forward-thinking learning, human resources and professional development professionals from firms all over the country”, added Gina Buser, Chief Executive Officer of Traveling Coaches. “Without exception, everyone to whom we have spoken has enthusiastically endorsed Springboard”.

To learn more about Traveling Coaches and the company’s legal-specific products and services, visit www.travelingcoaches.com

About Traveling Coaches

Traveling Coaches is the legal industry’s most experienced and preferred partner for training and user adoption and the only the only company awarded Thought Leader of the Year, Consultant of the Year and Innovative Solution Provider by the International Legal Technology Association. Since 1995, we have partnered with over 1,000 law firms and corporate legal departments including UK Magic Circle firms and 74 of the Am Law 100 to increase return on investments through our proven change management and user experience programs. We work with firms of all sizes and geographies offering innovative solutions such as: our award-winning OnGuard Security Awareness Program; revolutionary LegalMind Personal Learning Portal; our newly introduced Springboard Elevated Learning Program; and world class change management and training services. To learn more about these and other solutions, visit www.travelingcoaches.com.

CLASS, CLASSe, OnGuard, LegalMind Personal Learning Portal and Springboard Elevated Learning Programs are registered trademarks of Traveling Coaches, Inc.

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