Senior Training Specialist (Client Facing Training Manager)

About Traveling Coaches

We believe that empowered individuals improve organizations as they improve themselves. Since 1995, Traveling Coaches has been a pioneer in talent development and organizational change within the legal industry. Whether your firm is looking to increase performance, develop talent, build skills and competencies, implement change or influence behavior, our award-winning products and services create a culture of learning that helps your firm thrive. We go beyond traditional training. We are strategic partners to our clients, offering invaluable insights and consulting expertise. Our renowned solutions like Premier Learning, the LegalMind® Learning Platform, OnGuard® Security Awareness and Respectful Workplace Program have been used to tremendous effect by law firms of all sizes.

Are you a trainer of trainers? Do you enjoy problem-solving, developing people, and achieving high marks of customer satisfaction? Do you enjoy switching from one project or task to another in seamless transition? Are you able to work with a variety of people, rebound from criticism, and keep your eyes fixed on the target, knowing you need the people around you to share the vision to do so? Do you value precision and consistency?

If you answered “yes” to these questions and you have experience in software training, application integration, document management engineering, technical writing or eLearning development, please take our survey and apply for this position!

We are looking for someone who has the following characteristics:

Credibility, confidence, and a professional demeanor: We expect our experts to possess a professional image and attitude that reflects positively on the individual and our company.
A high attention to detail: We need someone capable of managing multiple priorities, projects and people to ensure timely delivery in all capacities.
Ability to drive for engagement: This role is responsible for achieving high levels of client engagement, even when push back occurs, being able to problem-solve and advise best courses of action.
Commitment to staying current on the latest technology: We look for innovative team members that read extensively, network regularly and take on the responsibility to keep up with software changes and certifications.
A commitment to excellence: Traveling Coaches is committed to providing excellent service to our clients and we expect that same commitment to excellence from all who represent us.

Job Responsibilities

As a Senior Training Specialist (Client Facing Training Manager), you will:

Lead operational program coordination, training management, administrative oversight, coordination and alignment with Firm contacts responsible for Practice Enablement
Become an expert in AI usage in law firms, including use of prompting, Copilot, ChatGPT and other relevant generative AI software platforms.
Coordinate the training program and scheduling management for all offices
Ensure coordination of coverage plans for trainer absences to ensure business continuity
Regular reporting to, and meeting with client leadership
Performance tracking and user satisfaction monitoring
Training needs assessment and capacity planning
Administrative oversight and coordination during enterprise projects
Share industry insights and evolving best practices client leadership
Comprehensive program reporting (i.e., Monthly reports on utilization rates, satisfaction scores, completion rates by office/practice group, feedback summaries, annual program evaluation with competitive benchmarking, etc)
Promote an innovative approach to adult learning always seeking new and creative ways to engage learners and increase adoption of the learning tools and program.
Maintain an upbeat, professional attitude focused on excellent customer experience.
Work with and support direct reports in accomplishing goals and professional development.
Become an expert in various business and legal-specific software applications, including Microsoft Office, Windows, iManage, NetDocuments, etc.
Willingness to travel to deliver onsite training if needed

Qualifications

Bachelor’s degree in Communications, Business, Education, English, or another related field
Minimum 3-5 years’ experience in corporate training or adult education
2-4 years’ experience in people management experience required
Experience with generative AI is required
Strong written and oral communications skills
Experience in public speaking
Certifications in Microsoft Office and other business-related applications preferred
Experience training on topics outside of technical training ideal

Your Compensation and Benefits

Competitive salary and benefits
Health, dental, short and long term disability insurance
Employer matching retirement plan
Flex Plan for medical and child care expense savings